We take great care to pack shipments so that they will arrive safely, so be sure to retain the original packing materials, original receipt and all merchandise tags for any item that you wish to return to us.
You may have to provide supplementary packing materials if the outer carton has been worn during the original trip out to you. We do not accept any returns or exchanges on custom and special-order furniture or food items. To make a return, complete the return form included with each shipment, prepay and insure your package s and ship to the address below. If there is a specific time period when you may not be able to accept delivery, please discuss this with your Contract Sales Representative or our Contract Customer Service team at 1.
If you learn of a delivery conflict after placing your order, we might be able to store large items for a brief time. Online orders are not eligible for delayed delivery service. All items purchased from Design Within Reach are made pursuant to a shipment contract.
This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. Been ordering from them since when I was in middle school but honestly never will again thanks to this experience. With the U. Rip off city! Stop ripping people off and go back to skating instead of money! I have proof it was received and yet I get nothing but empty words and crickets. CCS can not be trusted! Sent them a message after they sent me wrong order and partial shipment and they never got back to me I ordered some skate gear and the day it was delivered it was just a bag used for the shipping but nothing was in it.
I bought a hoodies from CCS for my son for Christmas and realized this was not what we wanted. We never opened the package to even try it on. For 2 months, I attempted to ship it back for a return and asked their customer service but no one even made an effort to help.
I spoke to one customer service representative and he was rude and obnoxious. I asked him to assist me technical support and he kept interrupting me, spoke to me condescendingly like an old lady annoying him for not being technically savvy.
It's now April and I realized the refund was not in full and the discount code was deactivated. They respond to each of my emails in fragments and never fully answer or addressing the issue. My final straw was their most recent email proposing to refund my remaining IF I sign up for an account with them.
How does a company decide to handle business in such a shady way? Negotiate to return my money? Luckily, I'm an adult and see how they attempt to take advantage of me.
They main consumers are teenagers; is this what they do to teens who have hardly any money to spend and what they have and choose to spend ends up to be at a place who'd take advantage of them? Consumers, there are plenty of other skateboarding stores to purchase from.
Don't be a target. They don't care to do the right thing. The company either hired a bunch of incompetent people who just don't know how to do the right thing or the company don't care to find the right staff to keep them from losing business.
I recently bought some shorts and accidentally put the wrong address. From my personal experience in working at warehouse is that you can fix this problem easily. I called again and this time they said it's too hard for them to do it. I'm never buying anything from there again.
My wife placed an order on Dec. Fast forward to the following Tuesday, Dec. I emailed customer service a few days ago, and no reply. I called their customer service phone and was on hold for 10 minutes before it said "The party I'm trying to reach isn't available" and sent me to voicemail.
Called back right away and was on the hold another 15 minutes. When someone finally answered I was told that it hadn't shipped out because a pair of sunglasses were out of stock and they reached out to try and see if I wanted to take them off of the order or wait.
I asked how they reached out me and the guy realized the email they sent left the "m" off of the. Com at the end so they never actually even sent me a freakin email.
Only thing the dude offered was to ship it out right now without the sunglasses or refund me. Talk about a freakin JOKE of a company, never order from this worthless shop, save your time and money.
Worst shopping ever! I've order a skateboard on the site and a day after they cancel the entire order because a part was missing.
I called them long and expensive call and after 45! Min they claim that the order is fixed and ready.
A day after the cancel my order again. I made a new order on site this time with fast delivery and without the discount they had time limit and succeed. Will never do business with them ever again! During these though times during the covid 19 ccs came through. I ordered on the 25th and it shipped on the 28th I choose free shipping and had it in 5 days. I live in ny it came from oregon I think that's fast.
Everything I ordered came I perfect sizes the right colors. The trucks and deck were exactly the same colors advertised. I didnt have any problems with them at all.
I have been ordering since and will continue to. Made an awesome custom skateboard for me, shipping was a bit long but the product is great! Everything works well and is much better than walmart boards. Legit company have been ordering for 19 years. Neve had problems with purchases. And have never had a problem returning anything. Claim your listing for free to respond to reviews, update your profile and manage your listing.
Sports Skateboarding Share Share on Facebook. Share on Twitter. Add a note optional - e. CCS Is this your business? Write a Review Ask a Question. Our apologies for the inconvenience. Click here to view the Shipping page. Your free and fast shipping options will automatically appear in checkout. Store hours are: Monday-Friday 12pm - 8pm Saturday: 11am - 7pm Sunday: 11am - 6pm.
Custom skateboard and t-shirt graphic orders are not eligible for store pickup. Please email us at customercare ccs. We will respond within 1 business day and are happy to help you out. Show skate menu.
Shop Now. Can I change or cancel my order? Can I change my shipping address? What are your return and exchange policies? When will my order ship?
When will my order arrive? Do you ship internationally?
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